News and Events
March 1st, 2015
We are now experiencing the cold damp dreary weather of late winter and soon the cold damp dreary reality of disconcerting change in our Long Term Managed Care relationship with United Healthcare will be upon us and many of our long-time clients and their families.
As I mentioned last month, Elder Care Services had its scheduled meeting with United Healthcare on Monday February 23rd, and United Healthcare has no intention of allowing us to continue to provide case management beyond April 30. The finality of that decision has caused us to have to rework our 2015 budget and look for future opportunities to support the remaining case management staff. We have a variety of ideas and all the support we need from our board of directors, but this type of change in one of our core programs will have major impacts throughout the organization and the community.
I remain optimistic and feel a nervous excitement about the challenges ahead but know that our clients do not share in that optimism. They will be losing longstanding relationships with their case managers that have been built on trust and a deep sense of caring for their safety and wellbeing. We will do everything in our power to make the transition painless but once the sun rises on May 1, we will no longer be able to take their phone calls or provide any of the gap services they have always relied upon.
March madness will take on a whole new meaning at Elder Care this month and my confidence in our ability to continue to be the best in the Panhandle at what we do remains strong. That confidence stems from having a smart, hard working and dedicated team, the best boards, the most fiercely loyal volunteers I have ever known and a stellar reputation to uphold. Now it’s time for all of us to take a deep breath, roll up our sleeves and get to work!
With warmest regards,
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